FAQ

Common Questions

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Q

Whole screen flicker/black

A

Troubleshooting:
1, Check if the DVI cable is loose;
2, Check if the control PC is in duplicate/expend mode;
3, Check if the main controller has signal input(signal lamp will flicker regularly).

Q

The screen is fuzzy/unclear(Colorlight)

A

Failure cause:
1, The original video has a different resolution to the screen, the blur is caused by stretch;
2, The original video itself is not clear;
3, The screen setting is wrong, gray level or contrast ratio is a bit lower. 

 

Troubleshooting:
1, Make sure the original video is made in the same resolution as the screen;
2, Use a higher definition original video;
3, Check and correct the receiving card setting.

Q

Setting can’t be saved(Colorlight)

A

1, Setting is not consolidated; 
2, Some receiving cards can’t save the setting, might be malfunction of certain receiving card.


Troubleshooting:
1, Resend the setting to components and consolidate it.
2, Change a new receiving card.

Q

The receiving card can’t be found(Colorlight)

A

Failure cause:
1, The data cable between units is loose or the setting file of the receiving card is lost.

 

Troubleshooting:
1, Check the data cable’s connection and the power of receiving card;
2, Change a new receiving card.

Q

The image displayed by the Mesh LED screen is not complete.

A

Failure cause:
1, The content display has a different resolution from the LED screen;
2, The video processor’s resolution is wrong;
3, Some strips or units are not normally working.

 

Troubleshooting:
1, Set the a content display area that is the same resolution as the LED screen;
2, Set the resolution of the video processor;
3, Change the strips or units that are not working normally.

Q

Installation Methods of Mesh LED Screen

A

1, Normal wall mounting  

2, Glass wall outside mounting  

3, Glass wall inside mounting   

4, Roof-top installation  

5, Post installation  

6, Ceiling installation

Q

Advantages of Unilumin Joyway’s Mesh LED Screen

A

1, Lightweight, wind resistance  

2, High transparency, low power consumption  

3, High integration level  

4, IP67 high protection 

5, Easy installation 

Q

Sway of the whole screen image or double image

A

Failure cause:
1, Loose connection of the data connection between control PC and the screen;
2, Problem of the DVI cable of multimedia card and sending card;
3, Sending card is broken.

 

Troubleshooting:
1, Fasten or change the data connection cable;
2, Fasten the DVI cable;
3, Change a new sending card.

Q

Typical Glass Walls and Mesh LED Screen Installation Methods

A

1, According to structural support: frame structure glass wall, full glass wall, point supporting glass wall.

2, According to appearance: visible frame glass wall, invisible frame glass wall, half invisible frame glass wall

3, Glass wall Installation of mesh screen: inside fixed installation, outside fixed installation, steel wire rope hanging.

Q

Notes for changing control PC or installing new control system while in service.

A

1, Dispense with sending data to screen;

2, Install the correct graphics card driver, control and display software;

3, Turn off the sleep mode and screen saver.