Service And Support

Service And Support

Agents support:

Shenzhen Unilumin Joyway Tech CO.,LTD provides complete and effective supports to domestic and foreign agents in market development and project operation, mainly including:

1.To layout market development strategy with agents together, make sure full connection between market ,design, manufacture and fast market conquer

2.Build spare parts warehouse for agents to guarantee custom-made design and products innovation service

3.Do our best to help agents to satisfy customer’s requirements if necessary.

4.Joyway can provide free technical training if clients send technician to our factory.

5.Complete market development and after sale service documents to help agents systematic management.

Cast bid supports:

Joyway will not contact end-customers if have agents. However, we are very willing to assist our customers to participate in all kinds of bidding competition in LED display classes, such as provide the appropriate technical parameters, integrated solutions, supply security, agency agreements and other supports, to make customers more specific advantage in a bid.

Pre-sales consulting:

Professional technical services team help customers to apply LED products into specific circumstance perfectly.

We will provide reasonable suggestions based on client's expectations and objective conditions for projects. They will work with customers to study the situation of project location, the first time to understand the needs of end users make unified planning, integrated solutions and provide professional programs from aspects of technical solution, product specifications, project time, cost estimates and the expansion of aftermarket products and derivatives.

After sales services:

Joyway have a professional after-sales support team and a strong technical team to ensure customers worry-free sales.

1. 2 years warranty, 24- hour response for worldwide. And we charge only the cost of materials during warranty time.

2. Real-time services via telephone or Internet. Remote control via network debugging (needs software support ) to solve the problem.

3. Product upgrade programs, sustainable comprehensive plans, service personnel have to undergo internal assessment, to ensure a high quality of service.

4. Technical Service Hotline: 0755-61500001.

Complaint Center

If you find salesman, after-salesman and technical staff, or overseas divisions and agents who serves you in a place you are not satisfied. Please contact us. We are very willing to listen to your voice, accept your criticism and feedback to process and deal with the results in the fastest time.

Complaints Mail: loutao@joywayled.com

Complaints Tel.: 4000999586